Refund Policy
Digital Products
Fair Review
Secure Processing
Introduction
Temply offers downloadable templates and other digital products. Because these products can be accessed immediately after purchase, all sales are generally final.
However, we understand that technical or payment issues may occur. This Refund Policy explains when a refund may be considered and how to submit a request.
Refund Eligibility
Product Not Received: A refund may be considered if you do not receive access to the purchased template and the delivery issue cannot be resolved through available support.
Major Technical Issue: You may request a refund if the template contains a significant technical problem that prevents it from working as described in its listing.
Incorrect or Duplicate Charge: Refunds may be available if you are charged twice or receive a different product from the one purchased.
Non-Refundable Purchases
Change of Mind: Refunds are not normally provided if you change your mind after receiving or accessing a template.
Compatibility Issues: Refunds are unavailable when the required software, platform, plan, or technical requirements were clearly stated before purchase.
Third-Party Resources: Costs related to fonts, images, plugins, hosting, subscriptions, or other external services are not covered by this policy, even when used with a template.
Before Requesting a Refund
Please review the product description, preview, software requirements, included features, and license terms carefully before purchasing.
If you experience a technical issue, contact the creator first. Many problems can be resolved through setup guidance, an updated file, or a replacement download.
Refunds are not provided for limited software knowledge, difficulties customizing a template, accidental modifications, or failure to review the product information.
Requesting a Refund
Refund requests should be submitted within 14 days of purchase. Include your order number, purchase email, product name, and a clear description of the issue to help us review it.
Screenshots, recordings, or other relevant details may be requested to help review technical problems more accurately.
Submitting a request does not guarantee approval. Each eligible request is reviewed individually based on the circumstances, available information, and supporting evidence provided.
Independent Creator Products
Some templates featured on Temply are created and sold by independent creators. Refund requests for these products may be governed by the creator’s own refund terms.
Temply does not directly process payments or issue refunds for independently sold templates. Requests should be sent to the creator or support contact shown on the product page.
Refund Processing
Payments and approved refunds are processed through Lemon Squeezy or the payment provider identified during checkout.
Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider, bank, currency, and country.
Temply cannot control how quickly a bank or payment provider returns the funds to your account.
Refund Abuse
Refund requests may be refused when our review finds evidence of fraud, repeated refund abuse, unauthorized redistribution, or misuse of template files linked to the purchase.
Access to a product and its license may be cancelled after a full refund is issued. You must stop using and delete all copies of the refunded template from every device.
Chargebacks
Please contact the creator or payment provider before opening a chargeback with your bank. This gives us an opportunity to review the issue and find an appropriate solution.
Fraudulent or unjustified chargebacks may result in restricted access to future purchases or support.
Consumer Rights
Nothing in this Refund Policy limits any consumer rights or legal protections that cannot be excluded under applicable law.
Where local law provides additional refund or cancellation rights, those rights will continue to apply.
Changes to This Policy
We may update this Refund Policy when our marketplace, payment providers, or legal requirements change. We encourage you to review this page regularly to remain informed of changes.